Service Guide4 min read
Stuck Orders: What They Are, Why They Happen, and What We Do About It
A stuck order is rare, it's not your fault, and it's not ours either. But it does happen, and here's exactly how we handle it when it does.
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thekclaut
Service Guide3 min read
Understanding Droppage: What It Is and How to Avoid It
Drops happen. That's not a failure of the service, it's the nature of the industry. Here's what you need to know to make the right choice from the start.